As we know, Kayak belongs to the search engine and is most definitely not an online travel agency. Therefore, the cancellation policy applied to the ticket will solely depend on the air service's flight ticket purchased on Kayak.
Here is the complete overview of the Kayak cancellation policy and everything you should know before heading toward the cancellation steps.
The ticket can be canceled based on the airline's rules from where the ticket has been purchased.
Any cancellations done by Kayak will be charged with the processing fee of Kayak, including the fee of the Cancellation charged by the booked airlines.
Customers must request cancellations at least 24 hours before the flight departure period.
Also, if the cancellation of the ticket is not done before the departure, you might not be able to get the refund.
A refund request must be made within the validity duration of the bought ticket. Other than that, it is important to remember that most discounted tickets are either fully or partially non-refundable.
In the partially used flight ticket eligible for a refund, the amount to be refunded will be well evaluated on the unused portion. And, if no value prevails, only the tax of the unused portion will get refunded.
And for all the tickets a third party has purchased, the consumer must cancel the ticket by directly contacting the third-party team.
If airlines cancel your flight and offer alternate choices, but if it does not suit your travel, then you can simply ask for a refund if your ticket fare condition permits.
The refund will be subjected to these deductions: cancellation fee support packages, administrative fees, and tips (the ones assessed as non-refundable).
One thing to be noted is that canceling a flight ticket is subject to the respective airline's preference. The service charges paid to Kayak as a processing fee by the customers are non-refundable.
The 24-Hour cancellation policy of Kayak applies only to the United States market.
Per the 24-Hour kayak cancellation policy, travelers who purchase the ticket at least seven days before the departure date cancel it within 24 hours of booking.
Kayak Platform will also charge a processing fee of 50 USD on the Basic Plan.
On standard & plus plans, Kayak won't change the processing fee.
Under this policy, the Kayak won't charge any fee for Cancellation:
If you cancel a plus plan or standard plan flight ticket within 24 hours of buying the ticket, as it is for the United States market.
On canceling the Plus Plan ticket outside of the 24 hours.
Only If you cancel your Plus plan ticket for a non-U.S flight segment.
As per the Kayak Cancellation policy flight, the cancellation fee for processing the cancellations of a flight is:
USD 100 for standard cancellations
USD 50 if you cancel a standard plan ticket or a service bundle within 24 hours of booking (this is solely for the United States market).
USD 0 for canceling a Plus Plan ticket on any flight segment (U.S/non-U.S).
As per the Kayak cancellation policy, passengers cannot cancel the booked ticket on Kayak by simply getting in touch with the airline's customer service team from which they bought the ticket.
The other method is to simply visit the Kayak.com flight cancellations page online and make the desired changes under the "Bookings" section.
In many cases, it is preferred to contact its service team provider directly.
Part to be noted, the request for the ticket cancellation must be made 24 hours before the scheduled departure time.
Tickets entitled to a refund get issued within twenty working days max on debit or credit card purchases.
Yet, considering the previous statement, it might take 1-2 billing cycles.
In most cases, refunds are credited to the original payment method but may be made through alternate methods such as Paypal in some exceptional situations.
Kayak's cancel for no reason plan permits you to request a ticket cancellation without any sort of documentation and get a partial refund under the following conditions:
You can cancel your flight ticket purchased on Kayak by contacting the airline or online travel agency from where you have bought your tickets from. In this scenario, you can directly refer to the mail you received from Kayak; this mail will be the service provider's name. In case of any doubts, you can simply call Kayak customer care services at XXXXX.
The CFAR plan does not impose on the cancellations made directly with the airline.
If you cancel within 24 hours of departure, the CFAR will not apply here, and the cancellation fee imposed by the air service will only apply.
Also, this plan is non-refundable.
This plan does not cover additional purchases, including seat selections, extra baggage, insurance, and so on will not be refunded.
CFAR plans are mostly refunded within 15 days maximum from the requested date.
You might be entitled to a refund if you cannot change the travel service and dates.
Most airlines/OTAs may refund the unused part of the non-refundable tickets.
If you request Kayak, then Kayak will act on your behalf to cancel your bookings with the airline or OTA.
Also, Kayak will only entertain your requests, if you meet the following conditions:
The OTA or Airline cancels or significantly changes your flight.
Also, the air service acknowledges that you are entitled to a refund.
Your funds are either in possession of Kayak or a third-party service provider.
If you cannot meet the abovementioned conditions, You will not be entitled to a refund. In this scenario, the obligation to offer a refund rests solely on the airline or travel supplier as per the United States D.O.T.
This write-up explains all the key information about the Kayak Cancellation Policy. As usual, we have tried to keep it casual and explained the details point-to-point.
If you are still confused about the entire scenario, then it is advised to go through this informative article to resolve your queries.