JetBlue Airlines Cancellation Policy

Enter your details below to change your flight date, cabin class, or connecting flights.

Passengers who have made their reservation on JetBlue have the option to cancel or make changes to their flight. All It can be possible through the flexibility of JetBlue Airlines Cancellation Policy. Flight Name Change or cancellations need to be done prior to the scheduled flight departure.

JetBlue Flight Cancellation Policy – Refund Guidelines, Fees, And More [2024]

For most of the fares available under the JetBlue reservation, there is no cancellation fee except for a few. Blue Basic, for which the cancellation fee ranges from USD 100-200 depending on the flight route.

JetBlue Cancellation Policy

Along with that, passengers need to know the fare differences. Passengers need to be aware of the fare rules that are applicable while making changes to their flights. All these details are covered in JetBlue Cancellation Policy which we are going to be discussed here in detail. So, stay with us till the end to get more info on how to cancel/change your JetBlue flight.

What is JetBlue 24-Hour Cancellation Policy?

As per the JetBlue cancellation policy, passengers who have booked their flight 7 days prior to the scheduled departure can cancel their flight within 24 hours in order to avoid any additional fee on their cancellation. Also, while cancelling, their entire flight will be cancelled.

How do I Cancel Flight at JetBlue?

Passengers who wish to cancel their JetBlue flight have the option to do it either from the official website or through a call. While cancellation through the official website does not charge any extra fee, making a cancellation through customer care will charge you an additional fee of USD 25. The process to cancel your Jet Blue flight from the official website and customer care is listed below:

Cancel your JetBlue Flight Online

Jetblue Online Flight Cancellation

  • Visit the official website of JetBlue, and there click on the option ‘Manage your booking’.
  • Provide the following details:
    • Confirmation number or e-ticket number
    • Last name of the passengers
  • Submit the given details, and on the next page, you can find the flight-related details where in the list of actions, you need to select “cancel your flight.”
  • Confirm the required changes on the next page, where you can check and confirm the refunded amount also.
  • Once your flight has been cancelled, you will receive a notification through the mail or other contact means you have provided while booking the flight.

Cancel your JetBlue flight through a Phone Call

Cancel JetBlue flight through a Phone Call

Passengers also have the option to cancel their flight by phone call. An additional fee of USD 25 will be applicable in that case. Follow the given steps in order to cancel your JetBlue flight through a phone call:

  • Get the official JetBlue customer helpline number 1-855-ADA-LINE (232-5463) or, +1-833-714-2120 (Early Answer) based on your location from the official website.
  • Dial the helpline on which an operator will receive you to whom you need to convey your cancellation request.
  • The operator will address your query and ask for your flight-related details, like the ticket number, confirmation number, and name.
  • You also need to provide payment details in order to confirm your flight cancellation.
  • Once your flight cancellation has been confirmed, you will receive a notification through a message or mail.

What is JetBlue Airlines Cancellation Guideline Rules?

JetBlue Airline Cancellation Policy has certain rules and regulations that make the functioning of the requests smooth and fast. Read below to know the rules:

  • JetBlue Airlines’ basic ticket is non-refundable and has a $200 cancellation fee per person within the USA, Mexico, the Caribbean, or Central America.
  • The customer will charge $25 if cancellation is made via call.
  • The refund amount shall be credited as travel credit if the passenger has purchased the ticket through a JetBlue credit card.
  • The customer can redeem the travel credit deposit when they purchase a new ticket.
  •  If a Mosaic member cancels a non-refundable ticket, the individual has to pay the cancellation fee and will receive travel credit instead. If there’s a same-day cancellation, all the charges will be waived for Mosaic members.
  • The passenger may get a full refund if the customer cancels their flight ticket before departure. However, it will depend on JetBlue’s Cancellation fee. If the passenger does not cancel the ticket before departure, no refund will be provided.
  •  Cancellation charges may apply in case of Military or Government Tickets. However, a refund would be permitted on the unused part of the ticket.
  •  JetBlue doesn’t refund under any circumstances in case of a no-show. The entire ticket value would be forfeited as well.

JetBlue Cancellation Fee

Read below to know the Jetblue Cancellation Policy fee.

Fare Class Changes / Cancellations (per person)
Blue Basic $100 (North & Central America, Caribbean)
$200 all other routes
Blue Difference in Airfare
Blue Plus Difference in Airfare
Blue Extra Difference in Airfare
Blue Refundable Difference in Airfare
Blue Plus Refundable Difference in Airfare
Blue Extra Refundable Difference in Airfare
Mint Difference in Airfare
Mint Refundable Difference in Airfare

Basic Guidelines for JetBlue Flight Cancellation Policy

While making changes or canceling your JetBlue Flight, passengers should keep the following things in mind:

  • While cancelling a BlueBasic Fare flight, a fee of USD 100 will be applicable for the routes within North America, Central America, and the Caribbean. Apart from that, for all other routes, the cancellation fee is USD 200.
  • There is no cancellation fee for other fare type under the JetBlue reservation. These include Blue, Blue Extra, BluePlus, or Mint Fares.
  • Non-refundable fares on cancellation will be converted into JetBlue credit which can be utilized for future bookings.
  • Another scenario is the case where the passengers have cancelled their flight booked through a travel credit and the expiration date of the credit has passed. In that case, the travel credit will not be redeemed in the account.
  • In case of a refundable fare, the cancellation or JetBlue Airline Flight change  must be made prior to the scheduled flight departure. Any differences or other applicable charges might lead to changes in the refunded amount. Sometimes there is a situation that the refundable fares are not cancelled prior to the flight departure. In that case, the amount will be converted into travel credit fares.

JetBlue Flight Cancellation Policy When Booked through Awards Point

In case of flights booked through award points like True Blue points, points will be reverted into the passenger’s account if they fulfill the following conditions:

The segment of the flight which you are cancelling should be untravelled.
In the case of a roundtrip, passengers cannot cancel a single leg.

JetBlue Cancel Flight for Mosaic Status Members

The Mosaic Member status is an elite member status that can be redeemed by passengers who have traveled 30 flight segments and have earned more than 12000 flying points within a calendar year. Also, you can earn a mosaic member status by earning 15000 flying points. The Mosaic member can even cancel a non-refundable ticket without any additional charge prior to the departure.

For elite mosaic members, there is an exception for the Blue Mosaic member, where if they make a non-refundable fare cancellation, then the whole amount will be forfeited.

JetBlue Cancellation Refund for Military Personnel and Government Employee

Military personnel and government employee can make cancellation to their flight and are eligible for a full refund even if there is a situation of “No-show.”

JetBlue Cancel Flight Policy in Case of Death or Illness

In case of Illness, passengers with non-refundable fares are not allowed to make cancellation of their flight. However, as they are unable to travel in the state of their Illness or any of their close family member, they can defer the journey date for traveling later within a period of 1 year. Any fare difference will be applicable. For passengers with a refundable ticket, they can proceed to cancel their ticket prior to the flight’s scheduled departure in case of Illness.

In the unfortunate circumstances that the passenger has died, the flight cancellation option is available irrespective of the fare type. JetBlue Airlines allows a full refund, irrespective of the fare type.

However, in order to claim a full refund, the associate or relative of the passenger needs to make a refund request within a period of 14 days of flight cancellation. Along with that, they need to provide a death certificate in order to authenticate the request.

What to do in case the Airline cancels the Flights?

Flight cancellation can be done by the airlines also. In that case either the whole flight has been cancelled, or you are not allowed to board the flight. In that case, different options are available for the passengers in different situations, which we are discussed below:

JetBlue Flight Refund Policy

In case your flight has been canceled by the airline authorities themselves, then you have the option to take the next available flight at no additional cost.

Your flight will be rebooked, and further arrangements will be made. In case your flight has not been booked even after 2 hours of the cancellation, then there will be a full refund.

Passengers also have the option of receiving JetBlue travel credits. Further information regarding this has been listed below:

JetBlue Cancellation Due to Irregularities 

In case the cancellation has been made by the airlines on account of controllable irregularities and they are unable to arrange for any alternative, then the passengers are granted compensation in the form of travel credit.

If the flight has been cancelled within 4 hours of the scheduled departure, then USD 50 travel credit will be given to passengers. However, USD 100 will be given to the passengers in case of cancellation after the departure time. The amount of compensation increases with the increase in the delay time by 50 USD per hour.

JetBlue Cancellation Policy for an Overbooked Flight

If any passenger is not allowed to board the flight due to overbooking, then they are entitled to compensation of USD 1550.

How to get a Refund on JetBlue Flight?

JetBlue Airlines cancellation policy lets you cancel your booking by two methods: by phone and by online form. JetBlue will take around seven business days to refund your ticket amount if you are eligible for one.

Through Call: To cancel your air ticket via call, you can easily dial +1-833-714-2120/1-855-ADA-LINE (232-5463) and tell them your request. They will fill out an online form on your behalf and process your cancellation request. Ensure you have all your flight ticket details handy to smooth the cancellation process.

JetBlue cancellation policy also allows you to cancel your ticket online by filling out a form provided by JetBlue Airlines on their official website.

To fill out the online form, complete the following steps:

  •  Visit the page of the airlines and click on “Manage Booking”
  • Manually enter all the required ticket details and click on ‘Refund Request’.
  • A form will be displayed in front of you. Fill out all the required details and click on ‘Submit’.
  •  Your Refund request with JetBlue is processed.

JetBlue also has a No-Show Policy if you cannot travel due to some urgent work. jetblue cancellation refund will, however, depend on the type of ticket fare you have.

  • Non-Refundable Tickets: Entire price of the ticket will be forfeited.
  • Refundable Tickets: They will be issued an ‘Open’ ticket, which means they can fly later with the same ticket. However, it’s valid for up to one year only.

Wrapping It up 

In the above blog post, we have listed all the available information regarding JetBlue flight Cancellation Policy. Except for the Bluebasic fare, passengers are eligible for a refund if they made the cancellation and refund request within the given time window. Now, if passengers need further information, then they can connect with us from the helpline number below or use the live chat option to connect with us instantly. Our customer support experts are available 24/7 to help you with any travel-related query.

Read More Cancellation Policy of Other Airlines: 

Frequently asked questions (FAQ)

Passengers can make their flight cancellations either from the official website or through the customer support of the airlines. Making cancellations from the website is free of cost except for the Blue Basic fare, which is 100-200 USD depending on the fare. An additional fee of USD 25 is applicable when the cancellation is made from the JetBlue customer support helpline number.

In that case, passengers will be awarded the booking in the form of travel credit which they can use for future bookings.

Only military personnel and government employees are entitled to a full refund. For other fares or passengers, they need to confirm their cancellation prior to the flight departure. Otherwise, they will be considered a “No-show,” where the airlines will forfeit their booking money along with any other additional privileges made by them.

The refund policy of JetBlue states that if you cancel a refundable ticket anytime before the scheduled departure time, you are eligible for a full refund, sent to your original mode of payment. However, the refund policy is different for all different fare types.

Except for Blue Basic, no charges are levied on ticket cancellation. $100 per person will be charged if traveling with Blue Basic within North America, Caribbean, or Central America. $200 per person for all other routes will be charged.

Yes. According to the JetBlue Airlines cancellation policy, if you booked your flight seven days before the departure date, you can cancel your ticket within 24 hours without paying any additional cancellation fee. This is not applicable for JetBlue Vacations Reservations.

JetBlue does not charge cancellation or change fees on most of their fares. Tickets with Blue Basic are, however, not free. $100 per person will be charged if traveling with Blue Basic within North America, Caribbean, or Central America. $200 per person for all other routes will be charged.

If you have a non-refundable ticket, canceling your flight within the given period is advised to avoid paying the cancellation fee. Any changes made after the given time will result in you paying the price, and you cannot initiate the refund.

According to the JetBlue Airlines cancellation policy, the sooner you cancel your flight, the higher the chances for you to get a full refund on your flight tickets. Remember that the airline may take at least 7 to 10 days to credit your refund to your account.

Yes, a passenger can get a refund in the form of credit when you cancel your flight ticket. Always remember that the refund points will directly be credited into your TrueBlue account. That is why any money you have paid while booking your flight will be credited to your JetBlue Travel Bank Credit. For further details, visit JetBlue Airlines’ main website and ask them for assistance regarding the cancellation and refund.

Want to know more?

Call us at 1-833-714-2120 from 8 AM - 2 AM EST to get great deals!