Frequently Asked Questions

What if I typed in the wrong date and time?

As an agent we accept no responsibility for the acts or omissions of the suppliers or for the products and services provided by them, However, we may still be liable to you if we have been negligent have misrepresented important information.

What if I typed in the wrong airport?

Most airlines allow us to make a change on the Departure and arrival airports of a reservation. For any changes to the reservation, kindly contact our Help Desk on toll-free number and the representatives will check on the airline penalties and rules for your specific ticket

What if I typed in the wrong name(s)?

Names on a Reservation can never be changed or altered for any reason. You can contact our Help desk on the toll-free number and our representatives will check with the airlines if any amendments can be done.

How do I contact a travel consultant?

You can call on our toll-free number for assistance on your air reservation. Our Customer Service Team is available 24x7, 365 Days. You may also email your questions/ comments/ concerns to info@flightaura.com

How do I add additional passengers to an existing reservation?

If you need to add additional passengers to an existing reservation, you can call our Toll free number for assistance. Our Customer Service Team is available 24x7, 365 Days

Can a child travel alone on your website? Or Can I book a reservation for an Unaccompanied Minor on your website? A child below the age of 18 traveling alone is considered an Unaccompanied Minor. Every airline has established its own rules and regulations regarding the reservations of unaccompanied minors. For reservations of Unaccompanied minors, kindly contact us on our toll-free number.

Why is a flight or fare shown and then not available when I attempt to book it?

The Airline inventory changes frequently and thus airfares keep fluctuating. There is a possibility that from the time that you initially select a flight option until the time you confirm the reservation there is a revision in the fares and you may face difficulty in completing your reservation. We suggest that you contact our Help Desk on our toll-free number to book your travel.

Why did I receive a "Validation Error" when trying to book?

If you are receiving an error message it means that the airline is unable to confirm the requested flight at the fare listed as the airline inventory changes frequently.

Want to know more?

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